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London School of Hygiene and Tropical Medicine GSP Academy

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What is a Ride-Hailing Platform

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Market Insights

A data-driven view of the global courier operations opportunity, competitive landscape, and operational challenges shaping modern logistics and delivery management platforms.

Global Market Size (TAM)

Total addressable courier operations markets, expressed in $ Billion

Key Growth Drivers

Structural trends accelerating courier operations system adoption

Industry Evolution (2015–2025)

Courier operations system market growth over ten years, in $ Billion

Projected Growth Potential

Forward-looking market expansion driven by e-commerce growth and on-demand delivery

Major Global Players

Estimated global market share (%) by leading courier operations platforms

Problems This Platform Solves

Ranked by delivery efficiency and operational cost impact (score out of 100)

How Ride-Hailing
Platforms Make Money

Business Model. A diversified, transaction-driven revenue structure designed to scale across cities, fleets, and mobility use cases while balancing platform growth and driver sustainability.

Ride Commission

A percentage earned from every completed trip.

Service Fees

Booking fees charged to riders per trip.

Dynamic Pricing

Higher fares during peak demand periods.

Driver Subscriptions

Recurring fees for premium driver benefits.

In-App Ads

Paid promotions shown to riders in the app.

Corporate Accounts

Corporate Accounts

What is a Ride-Hailing Platform

Business Model. A diversified, transaction-driven revenue structure designed to scale across cities, fleets, and mobility use cases while balancing platform growth and driver sustainability.

Core Platform Features

A comprehensive courier operations system for logistics management, real-time tracking, delivery optimization, and complete supply chain management for efficient parcel delivery services.

Order Management

Parcel Booking

Complete parcel booking and registration.

Weight Calculation

Automatic weight and dimension calculation.

Rate Calculation

Automatic shipping rate calculation.

Tracking Number Generation

Unique tracking number assignment.

Shipping Labels

Generate printable shipping labels.

QR Code Labels

Generate QR codes for parcels.

Manifest Generation

Create delivery manifests.

Pickup Scheduling

Schedule parcel pickup times.

Delivery Management

Route Optimization

Optimal delivery route planning.

Delivery Scheduling

Schedule delivery time slots.

Geofencing

Define delivery zones and areas.

Delivery Time Windows

Set specific delivery time frames.

Multi-drop Delivery

Manage multiple delivery stops.

Return Management

Handle return and reverse logistics.

Failed Delivery Management

Handle unsuccessful delivery attempts.

Proof of Delivery

Capture delivery confirmation.

Real-time Tracking

Live GPS Tracking

Real-time delivery vehicle tracking.

Interactive Maps

Visual tracking on interactive maps.

ETA Calculation

Accurate estimated time of arrival.

Mobile Tracking

Track parcels via mobile app.

Tracking Link Sharing

Share tracking links with customers.

Status Updates

Real-time status notifications.

Location History

Complete location history tracking.

Customer Tracking Portal

Self-service tracking for customers.

Driver Management

Driver Profiles

Complete driver information management.

License Verification

Verify driver licenses and documents.

Shift Scheduling

Manage driver shifts and schedules.

Task Assignment

Assign delivery tasks to drivers.

Performance Tracking

Monitor driver performance metrics.

Driver Payments

Calculate and manage driver payments.

Vehicle Assignment

Assign vehicles to drivers.

Driver App

Mobile app for delivery drivers.

Customer Portal

Customer Registration

Easy customer account creation.

Shipment Booking

Book shipments online.

Shipment History

View past shipment records.

Billing History

Access payment and invoice history.

Address Book

Manage saved delivery addresses.

Favorite Services

Save frequently used services.

Notification Preferences

Customize shipment notifications.

Document Download

Download invoices and receipts.

Warehouse Management

Inventory Management

Track parcels in warehouse.

Storage Management

Manage warehouse storage spaces.

Parcel Sorting

Sort parcels by destination.

Scanning System

Barcode scanning for parcels.

Routing Management

Route parcels within warehouse.

Transit Time Tracking

Track warehouse processing times.

Damaged Goods

Handle damaged parcel reports.

Weight Verification

Verify parcel weights at warehouse.

Payment & Billing

Multiple Payment Methods

Credit cards, cash, digital wallets.

COD Management

Cash on delivery handling.

Invoice Generation

Automatic invoice creation.

Discount Management

Apply promotional discounts.

Bulk Billing

Generate bills for multiple shipments.

Revenue Reports

Financial performance analysis.

Receipt Management

Digital receipt generation.

Payment Reconciliation

Reconcile payments and accounts.

Service Types

Same-day Delivery

Express same-day delivery service.

Next-day Delivery

Next business day delivery.

Scheduled Delivery

Pre-scheduled delivery service.

Temperature-controlled

Cold chain delivery services.

Fragile Handling

Special handling for fragile items.

Heavy Goods

Large and heavy item delivery.

High-value Delivery

Secure delivery for valuable items.

International Shipping

Cross-border delivery services.

Analytics & Reporting

Delivery Analytics

Analyze delivery performance.

Revenue Analytics

Financial performance reporting.

Geographic Reports

Delivery analysis by location.

Time Analysis

Delivery time performance analysis.

Report Generation

Generate custom reports.

Trend Analysis

Identify delivery patterns.

Performance Metrics

Track key performance indicators.

Data Export

Export data for external analysis.

Administration & Security

Admin Dashboard

Complete system administration.

Role-based Access

Different access levels for staff.

Data Security

Secure customer and shipment data.

Audit Trail

Complete system activity logging.

System Configuration

Configure system settings.

Support System

Customer and driver support.

System Monitoring

Monitor system performance.

API Integration

Integrate with external systems.

Our Technologies

An exhaustive, production-ready technology stack covering frontend interfaces, backend systems, mobile applications, payments, communication, AI, and infrastructure.

Development Scope & Phases

A structured, milestone-driven development approach designed to ensure clarity, technical stability, and long-term scalability.

Phase 1, Discovery & Planning

1 / 7

We align business goals, market realities, and technical feasibility before any development begins.

Business & Market Analysis

Understanding competitors, users, and positioning.

Requirements Mapping

Functional, technical, and operational documentation.

System Architecture

Scalable platform and infrastructure planning.

Product Roadmap

Milestones, dependencies, and delivery phases.

Key Milestones

  • Stakeholder discovery sessions completed
  • Requirements documentation approved
  • Architecture design validated
  • Execution roadmap finalized

Phase 2, Product Architecture

2 / 7

Designing robust, scalable systems that form the foundation of your platform.

Technical Blueprint

Comprehensive system architecture and data flow design.

Database Architecture

Optimized data models, schemas, and storage strategies.

Security Framework

Authentication, authorization, and data protection layers.

Infrastructure Design

Cloud architecture, scaling strategy, and deployment plan.

Key Milestones

  • Technical specification document completed
  • Database schema finalized
  • Security architecture approved
  • Infrastructure design validated

Phase 3, UI / UX Design

3 / 7

Crafting intuitive, engaging interfaces that deliver exceptional user experiences.

Wireframing & Prototyping

Interactive wireframes and clickable prototypes for validation.

Visual Design System

Brand-aligned UI components, color schemes, and typography.

Responsive Design

Seamless experiences across all devices and screen sizes.

User Testing

Usability testing and feedback integration for refinement.

Key Milestones

  • Wireframes approved by stakeholders
  • Visual design system established
  • Responsive layouts validated
  • User testing feedback incorporated

Phase 4, Core Development

4 / 7

Building the foundational platform with clean, maintainable, and scalable code.

Backend Development

Robust server-side logic, APIs, and business rules implementation.

Frontend Development

Interactive user interfaces with modern frameworks and libraries.

Mobile App Development

Native or cross-platform mobile applications for iOS and Android.

Real-time Features

Live updates, notifications, and real-time communication systems.

Key Milestones

  • Backend APIs fully functional
  • Frontend components implemented
  • Mobile apps MVP ready
  • Real-time systems operational

Phase 5, Integrations

5 / 7

Connecting your platform with essential third-party services and systems.

Payment Gateways

Secure integration with Stripe, PayPal, and other payment processors.

Mapping & Location Services

Google Maps, Mapbox, or other geolocation service integration.

Communication APIs

Email, SMS, and push notification services integration.

Analytics & Monitoring

Google Analytics, Mixpanel, or custom analytics implementation.

Key Milestones

  • Payment processing tested and working
  • Location services integrated
  • Communication systems operational
  • Analytics tracking implemented

Phase 6, Testing & QA

6 / 7

Rigorous testing ensures reliability, security, and optimal performance.

Automated Testing

Unit, integration, and end-to-end test suites for all components.

Security Testing

Penetration testing, vulnerability scanning, and security audits.

Performance Testing

Load testing, stress testing, and optimization for scalability.

User Acceptance Testing

Real-world scenario testing with actual users and stakeholders.

Key Milestones

  • All automated tests passing
  • Security audit completed
  • Performance benchmarks met
  • User acceptance testing approved

Phase 7, Launch & Scale

7 / 7

Deployment, monitoring, and scaling strategies for long-term success.

Deployment Strategy

Staged rollout, canary releases, or full production deployment.

Infrastructure Setup

Production servers, CDN, load balancers, and monitoring tools.

Performance Monitoring

Real-time monitoring, alerting, and performance optimization.

Scaling Strategy

Horizontal scaling, database optimization, and traffic management.

Key Milestones

  • Platform deployed to production
  • Infrastructure monitoring active
  • Performance baselines established
  • Scaling plan documented and ready

Why Digital 2Moro ?

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Dynamic Pricing

Higher fares during peak demand periods.

Driver Subscriptions

Recurring fees for premium driver benefits.

In-App Ads

Paid promotions shown to riders in the app.

Corporate Accounts

Corporate Accounts

Frequently Asked Questions (FAQs)

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