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London School of Hygiene and Tropical Medicine GSP Academy

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What is a Ride-Hailing Platform

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Market Insights

A data-driven view of the global delivery management opportunity, competitive landscape, and operational challenges shaping modern logistics orchestration and last-mile delivery platforms.

Global Market Size (TAM)

Total addressable delivery management markets, expressed in $ Billion

Key Growth Drivers

Structural trends accelerating delivery management platform adoption

Industry Evolution (2015–2025)

Delivery management platform market growth over ten years, in $ Billion

Projected Growth Potential

Forward-looking market expansion driven by e-commerce growth and on-demand delivery expectations

Major Global Players

Estimated global market share (%) by leading delivery management platforms

Problems This Platform Solves

Ranked by operational efficiency and customer experience impact (score out of 100)

How Ride-Hailing
Platforms Make Money

Business Model. A diversified, transaction-driven revenue structure designed to scale across cities, fleets, and mobility use cases while balancing platform growth and driver sustainability.

Ride Commission

A percentage earned from every completed trip.

Service Fees

Booking fees charged to riders per trip.

Dynamic Pricing

Higher fares during peak demand periods.

Driver Subscriptions

Recurring fees for premium driver benefits.

In-App Ads

Paid promotions shown to riders in the app.

Corporate Accounts

Corporate Accounts

What is a Ride-Hailing Platform

Business Model. A diversified, transaction-driven revenue structure designed to scale across cities, fleets, and mobility use cases while balancing platform growth and driver sustainability.

Core Platform Features

A comprehensive delivery management system for optimizing last-mile delivery operations, real-time tracking, route optimization, and complete delivery workflow management for businesses of all sizes.

Order Management

Order Import

Import orders from multiple sources.

Order Processing

Process and prepare orders for delivery.

Order Tagging

Tag orders by priority and type.

Order Filtering

Filter orders by various criteria.

Delivery Time Windows

Set specific delivery time slots.

Weight & Dimensions

Track package weight and size.

Barcode Generation

Generate barcodes for packages.

QR Code Labels

Create QR codes for scanning.

Delivery Dispatch

Automatic Dispatch

Automatically assign deliveries to drivers.

Manual Dispatch

Manually assign deliveries.

Route Assignment

Assign optimized routes to drivers.

Multi-driver Dispatch

Dispatch to multiple drivers simultaneously.

Schedule Management

Manage delivery schedules.

Dispatch Notifications

Notify drivers of new assignments.

Re-dispatch

Reassign failed deliveries.

Priority Dispatch

Handle urgent deliveries first.

Route Optimization

Smart Routing

AI-powered route optimization.

Traffic Awareness

Real-time traffic consideration.

Fuel Optimization

Optimize routes for fuel efficiency.

Time Optimization

Minimize delivery time.

Multi-stop Routes

Create efficient multi-stop routes.

Vehicle Capacity Planning

Consider vehicle capacity in routing.

Dynamic Re-routing

Adjust routes in real-time.

Route Import/Export

Import and export route data.

Real-time Tracking

Live GPS Tracking

Real-time driver location tracking.

Interactive Maps

Visual tracking on maps.

ETA Updates

Dynamic estimated arrival times.

Customer Tracking Portal

Self-service tracking for customers.

Tracking Link Sharing

Share tracking links via SMS/email.

Location History

Complete delivery route history.

Delay Alerts

Automatic delay notifications.

Mobile Tracking

Track deliveries on mobile devices.

Driver Management

Driver Profiles

Complete driver information.

Document Management

Store driver documents and licenses.

Shift Management

Manage driver shifts and availability.

Task Assignment

Assign specific delivery tasks.

Performance Analytics

Track driver performance metrics.

Driver Payments

Calculate and manage payments.

Vehicle Assignment

Assign vehicles to drivers.

Driver App

Mobile app for delivery drivers.

Customer Communication

Automated Emails

Send delivery status emails.

SMS Notifications

Send text message updates.

Push Notifications

Mobile push notifications.

Delivery Alerts

Alert customers before arrival.

Two-way Communication

Customers can message drivers.

Multi-language Support

Communicate in multiple languages.

Delivery Reminders

Send pre-delivery reminders.

Customizable Templates

Customize notification templates.

Proof of Delivery

Photo Capture

Take photos of delivered packages.

Digital Signature

Collect recipient signatures.

Delivery Notes

Add notes about delivery.

Delivery Confirmation

Confirm successful deliveries.

Failed Delivery Reasons

Record reasons for failed deliveries.

Timestamp Recording

Record exact delivery times.

Location Verification

Verify delivery location via GPS.

POD Document Download

Download proof of delivery documents.

Delivery Analytics

Performance Dashboards

Visual delivery performance metrics.

Success Rate Analysis

Analyze delivery success rates.

Time Analysis

Analyze delivery time performance.

Geographic Analysis

Analyze delivery performance by area.

Trend Analysis

Identify delivery patterns.

Cost Analysis

Analyze delivery costs.

Report Generation

Generate custom reports.

Data Export

Export analytics data.

Integrations

E-commerce Integration

Connect with online stores.

Shopping Cart Integration

Integrate with shopping platforms.

API Access

REST API for custom integrations.

Third-party Services

Integrate with mapping services.

Accounting Software

Connect with accounting systems.

ERP Integration

Integrate with enterprise systems.

Carrier Integration

Connect with shipping carriers.

Cloud Storage

Integrate with cloud services.

Administration

Admin Dashboard

Complete system administration.

User Management

Manage system users and roles.

System Configuration

Configure delivery settings.

Security Management

Manage system security.

Support System

Customer and driver support.

System Monitoring

Monitor system performance.

Audit Trail

Track system activities.

Mobile Administration

Admin functions on mobile.

Our Technologies

An exhaustive, production-ready technology stack covering frontend interfaces, backend systems, mobile applications, payments, communication, AI, and infrastructure.

Development Scope & Phases

A structured, milestone-driven development approach designed to ensure clarity, technical stability, and long-term scalability.

Phase 1, Discovery & Planning

1 / 7

We align business goals, market realities, and technical feasibility before any development begins.

Business & Market Analysis

Understanding competitors, users, and positioning.

Requirements Mapping

Functional, technical, and operational documentation.

System Architecture

Scalable platform and infrastructure planning.

Product Roadmap

Milestones, dependencies, and delivery phases.

Key Milestones

  • Stakeholder discovery sessions completed
  • Requirements documentation approved
  • Architecture design validated
  • Execution roadmap finalized

Phase 2, Product Architecture

2 / 7

Designing robust, scalable systems that form the foundation of your platform.

Technical Blueprint

Comprehensive system architecture and data flow design.

Database Architecture

Optimized data models, schemas, and storage strategies.

Security Framework

Authentication, authorization, and data protection layers.

Infrastructure Design

Cloud architecture, scaling strategy, and deployment plan.

Key Milestones

  • Technical specification document completed
  • Database schema finalized
  • Security architecture approved
  • Infrastructure design validated

Phase 3, UI / UX Design

3 / 7

Crafting intuitive, engaging interfaces that deliver exceptional user experiences.

Wireframing & Prototyping

Interactive wireframes and clickable prototypes for validation.

Visual Design System

Brand-aligned UI components, color schemes, and typography.

Responsive Design

Seamless experiences across all devices and screen sizes.

User Testing

Usability testing and feedback integration for refinement.

Key Milestones

  • Wireframes approved by stakeholders
  • Visual design system established
  • Responsive layouts validated
  • User testing feedback incorporated

Phase 4, Core Development

4 / 7

Building the foundational platform with clean, maintainable, and scalable code.

Backend Development

Robust server-side logic, APIs, and business rules implementation.

Frontend Development

Interactive user interfaces with modern frameworks and libraries.

Mobile App Development

Native or cross-platform mobile applications for iOS and Android.

Real-time Features

Live updates, notifications, and real-time communication systems.

Key Milestones

  • Backend APIs fully functional
  • Frontend components implemented
  • Mobile apps MVP ready
  • Real-time systems operational

Phase 5, Integrations

5 / 7

Connecting your platform with essential third-party services and systems.

Payment Gateways

Secure integration with Stripe, PayPal, and other payment processors.

Mapping & Location Services

Google Maps, Mapbox, or other geolocation service integration.

Communication APIs

Email, SMS, and push notification services integration.

Analytics & Monitoring

Google Analytics, Mixpanel, or custom analytics implementation.

Key Milestones

  • Payment processing tested and working
  • Location services integrated
  • Communication systems operational
  • Analytics tracking implemented

Phase 6, Testing & QA

6 / 7

Rigorous testing ensures reliability, security, and optimal performance.

Automated Testing

Unit, integration, and end-to-end test suites for all components.

Security Testing

Penetration testing, vulnerability scanning, and security audits.

Performance Testing

Load testing, stress testing, and optimization for scalability.

User Acceptance Testing

Real-world scenario testing with actual users and stakeholders.

Key Milestones

  • All automated tests passing
  • Security audit completed
  • Performance benchmarks met
  • User acceptance testing approved

Phase 7, Launch & Scale

7 / 7

Deployment, monitoring, and scaling strategies for long-term success.

Deployment Strategy

Staged rollout, canary releases, or full production deployment.

Infrastructure Setup

Production servers, CDN, load balancers, and monitoring tools.

Performance Monitoring

Real-time monitoring, alerting, and performance optimization.

Scaling Strategy

Horizontal scaling, database optimization, and traffic management.

Key Milestones

  • Platform deployed to production
  • Infrastructure monitoring active
  • Performance baselines established
  • Scaling plan documented and ready

Why Digital 2Moro ?

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Dynamic Pricing

Higher fares during peak demand periods.

Driver Subscriptions

Recurring fees for premium driver benefits.

In-App Ads

Paid promotions shown to riders in the app.

Corporate Accounts

Corporate Accounts

Frequently Asked Questions (FAQs)

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